Best Western Plus Soho Hotel

This hotel is really a hidden gem in NYC. Price/quality, you wouldn't find much better. The location was great, with the metro just around the corner. The hotel was very clean, the room was spacious. And enough variation in the breakfast buffet. But the best part were the staff. Every single staff member will do anything to make your stay as pleasant as possible. Many luxery hotels can learn from them. I was supposed to stay at the Hilton instead of this one. But cause price discussion during booking, I cancelled my booking at Hilton, I even asked them to erase my membership (which I better didn't do it, cause Best Western will match your membership from other hotels!!) Never step foot again in a Hilton.

The Hotel has been open for only two weeks. It sparkles! The fixtures and decor have a high end feel. Room lighting was great. The window treatments were were black out and solar shades to filter and block light. Bed was very comfortable. Staff friendly and welcoming. I would definitely stay here again as a Downtown value option.

The hotel and the room were clean, which is our number 1 criteria when we chose this hotel, and we were not disappointed. We also appreciated the coffee machine at the room, and the unlimited free coffee, tea, and cold water at the reception. The hotel location is perfect, since it is in the midpoint between SOHO, TRIBECA, LITTLE ITALY, and CHINA TOWN, which meant that most activities we enjoyed were at walking distance, like The Comedy Store, The Roxy/Django Jazz Club, The Brooklyn Bridge, Many Shopping Store, and a lot of great restaurants and bars. Reuben and Nichole from the Front Desk, went out of their ways to make our stay more comfortable. Also the housekeepers, Giselle, Jessica, and Monica kept our room super clean and tidy throughout our stay. Overall everyone from the staff was super helpful and friendly.

I loved the hotel's location: the neighbourhood is great, there are plenty of restaurants, cafes, and shops within walking distance, and the subway connection is perfect in all directions. The breakfast was sufficient for us, if you add some vegetables would be just great. To me, there were plenty of amenities in the hotel, such as coffee and tea 24/7 in the lobby, the possibility to take breakfast away, a gym, and luggage storage. The room was small but well designed in a way that it was equipped with all the necessities and more (coffee machine, iron desk) and very comfortable. We got the backyard view room, and it was very quiet in the night. The wifi was great, which was important for us, as we didn't have a US number. Last but not least, the staff of the hotel is just lovely! I always felt welcomed and never had the impression that I was bothering someone. They were all very helpful, kind, and approachable (especially the front desk staff, but also the cleaning team, breakfast team and everyone). They made our stay comfortable, easy and carefree. Special greetings to Nichole and also the lady who welcomed us the day we arrived (I am sorry, I don't remember the name). You are all great, and I hope to visit you again!

Great location, close to all the SoHo and Broadway areas I needed to access on my work trip. The room was tidy and comfortable. Lots of amenities including an ironing board and iron, mini fridge, toiletries, and a desk/workstation. There’s a complimentary breakfast every morning and a free water and coffee station. The staff is very friendly and helpful.